Refunds
While we completely stand behind the quality of our toys, for safety and due to the nature of our products, we do not currently offer refunds except on a case by case basis for incorrect products. We will not accept returned merchandise without prior authorization.
We are a small business with a commitment to high quality and creativity. If you have any issue with your order, please
email us first at contact@creaturefeaturetoys.com! We want to help our customers, and are always happy to
offer as many options whenever possible.
Flops are imperfect toys with issues listed in their descriptions, therefore they are sold as-is and are not applicable for refunds unless there are major undescribed flaws that may affect the integrity of the toy. We will never sell unsafe toys. Flops may require extra attention when cleaning, like a highly detailed toy. Taking care to wash the area with warm water, soap, and patting dry is generally all that is needed.
We will not provide refunds for shipping issues. Once a package has been shipped, it is in your chosen carrier's hands. Orders may include insurance, and there are options to file claims. Please see our Shipping Policies for more information and reach out if you need help with any necessary receipts.
Since our shipments include tracking numbers, delayed or
missing mail are not sufficient for chargebacks and must be handled with
the mail service. Under special circumstances, after all other options
have been exhausted, we can see if there is anything we can do for you.
Please email us at contact@creaturefeaturetoys.com.
▸Other Issue with Order
If there is any issue with your order, do not open your bagged product.
Please contact us immediately at contact@creaturefeaturetoys.com after receiving your order. Opening your product limits how we are able to assess the issue and our options to help.
We cannot offer refunds on Custom Toys that have fulfilled all criteria. If the toy has not been opened, and
is flawed or missing details that were paid for (example: Drip was
selected, but no drip was added to the toy or it is the incorrect
color), we will gladly present two options:
1. A partial refund
2.
We pay for return shipping and repour & resend your toy. We will
request photos before providing a shipping label, and we will not begin
pouring until the toy has been received by us and confirmed to be
unopened. Your order will be marked as processing and replaced in the
order queue. It can take an additional 1-6 weeks before it is shipped,
though we will try our best to prioritize your order.
For more information about our policies, please see the FAQ (click here).