Shipping Policies

Please note that USPS is currently experiencing significant delays with domestic and international shipping. Read below for updated shop policies and information on reporting missing packages.

USPS is temporarily suspending service to Australia due to COVID-19 impacts, with the exception of Priority Express International. We also offer UPS at checkout for an alternate shipping option.

Currently, we offer USPS and UPS as carrier options.
All orders will be sent in a plain brown box from "CFT Enterprises." Toys are packaged in a clear heat sealed bag, which is wrapped in colored tissue paper.

▸Packages are securely dropped off at the post office within 24hrs of the shipping label printing. — Due to ongoing difficulties with the USPS, some packages may never receive an acceptance scan, or it may take a few business days to be scanned in. They will likely get a scan at some point in transit, though there have been a few cases where a package did not receive a scan until it was delivered. We do not have access to any further shipping information beyond what the tracking number shows. If there is a delay, please see below for reporting missing mail.

▸Missing or Damaged Packages (USPS) — Unfortunately the United States Postal Service has been under heavy strain since the start of the pandemic. Once a toy is shipped, it is in the chosen mail service's hands. It is not uncommon lately for orders to go without an update to their tracking number. At this point for domestic orders, we suggest filing a

- For packages without a scan in 15 days (or arrive damaged), please file a claim on USPS.com for compensation. Not having a scan in 15 days does not mean it is lost, however this helps flag the package and create a record for the postal service to try and locate it.

- UPS allows you to

Please contact us prior to filing, as we can help supply documents to assist you.

▸Incorrect Address at Checkout — It is very important that you use a legal name and your full address (including apartment or unit number), or your package may be deemed undeliverable by the mail carrier.
After checkout, we can only update the address as long as it is still going to the original buyer.
- If your package has not shipped yet, notify us immediately by email: contact@creaturefeaturetoys.com and indicate your order number and correct address.

- If a package has been marked as shipped already, you may

- If you received an undeliverable scan due to insufficient address, you should immediately contact your local carrier office. Some offices may be able to return the package to you before sending it back to us.

All packages returned to us due to an insufficient address have the following options. We will email you upon receiving the package, allowing 7 days from initial contact to choose:

- Reship your package with an additional shipping charge

- Cancel and refund your order, excluding shipping

- If we do not get a response within 7 days, the order will be cancelled and refunded excluding shipping and restocking fee.

▸ First Class International Temporarily No Longer Offered due to unreliable service (significant delays, lack of tracking updates, potentially lost orders). We continue to offer USPS Priority service, but please be aware that this service is also experiencing issues, and that the maximum included insurance is limited to $50-100 (determined by USPS itself). UPS has so far been more reliable, but you may be responsible for additional brokerage fees (see below).

We hope to restore First Class once it is overall more reliable and we greatly apologize for the inconvenience.

▸Additional Taxes and Fees:
The customer is fully responsible for any additional customs, brokerage, tax, and/or service fees (usually only on international orders). If incurred, the carrier should both send an email as well as list the required fees on the tracking website for your package.

▸Declaring on Customs — Wherever necessary, items will be declared as "silicone appliance" or "silicone sculpture" as well as their purchased value. We cannot omit or misrepresent these details.

▸UPS: Orders to Canada — You may have the option to broker your own package through customs rather than pay the carrier fee. Check with your local carrier hub or customs office for more information.

Check with your local post's website for any recent announcements of delays. USPS is currently experiencing significant delays on both delivery and tracking updates for international orders. Express carriers (UPS) are slightly faster, but may incur additional fees.

aware that due to the current pandemic, USPS and UPS are not currently delivering to certain countries.

▸ Combining Orders — We will gladly combine orders upon request only, please make a note in your Order Comments when checking out with your previous order number(s), or you may notify us at contact@creaturefeaturetoys.com
Please notify us early on in the process! If an order has already had a shipping label created, we cannot combine that order.
Shipping differences will be refunded when labels are printed.

▸ Custom Toy Orders with Ready to Ship Products — If an order is placed with a combination of custom toy(s) and ready to ship inventory or novelties, the entire order will be shipped out once the custom(s) have been completed. If you wish to split the order to send the other items first with a possible shipping charge, please reach out with your order number at contact@creaturefeaturetoys.com

▸ Reshippers or suspicious orders — We may cancel orders at our discretion if suspected to be going to a reshipment facility. Additionally, we receive alerts on flagged orders through our web store host for potentially suspicious orders. We reserve the right to cancel orders on these grounds.

Payments are securely handled through PayPal checkout.
You

may pay with your PayPal account, PayPal Credit, or click on your

credit card's logo to enter your information without navigating to

PayPal. All major credit cards and bank accounts are accepted through

PayPal.

For discretion, your statement will simply say "CFT Enterprises" or similar.

Please make sure to use your full, legal details when entering payment and shipping information to ensure your order arrives to you safely.

your information is entered correctly and your payment option has not expired.

You can also try checking out on a different browser or device. Sometimes the checkout will not work properly in apps (like Gmail.)

You may also try disabling your adblocker or whitelisting our shop. Although we don't have ads on our site, some extensions block cloudfront, Javascript, HTML5, or redirects, which are needed to successfully check out. (NoScript, AdBlock, and uBlockOrigin may all interfere.)

If you experience any further problems, please reach out to us at contact@creaturefeaturetoys.com - we also monitor our Twitter messages @_CFToys around drops but cannot guarantee immediate responses.