Your privacy is important to us! We only ship with plain packaging from "CFT."
We offer USPS and UPS for domestic US and International shipping. All orders include tracking!
Our FAQs cover a lot of shipping questions. You can also reach out to us for more support!
All orders will be sent in a plain brown box addressed from "CFT". Products inside are packaged in a clear heat sealed bag, which is wrapped in colored tissue paper. All toy orders include a printed Care Guide so you can quickly reference how to care for your new friend at any time!
Small orders of novelties (stickers, squish, etc) may be shipped in a solid colored bubble mailer.
We will strive to ship ready-made orders out within approximately 1-5 business days.
Please allow for delays around postal holidays or unusual circumstances like extreme weather.
Choosing a faster shipping option (like Expedited) does not mean we can mail out your order right away, although we do try to get orders out as soon as we can!
We will gladly combine orders when we can, but please make a note in your Order Comments when checking out with your previous order number(s), or you may notify us by the "Contact Us" support button at the bottom right of your screen. This ensures that we don't miss it and you aren't charged for extra shipping! Shipping cost differences will be refunded when labels are printed.
Please notify us within 1 hour of placing your original order! We may start preparing orders soon after receiving them. If an order is already marked as Shipped, we cannot combine that order. If it still is marked as "Awaiting Processing" or "Processing", you may reach out and we may possibly be able to combine them still.
Only orders going to the same address can be combined.
Custom Toy Orders with Ready to Ship Products — If an order is requested to be combined or is placed with a combination of custom toy(s) and ready to ship inventory or novelties, then the entire order will be shipped out once the custom(s) have been completed unless otherwise requested. See Custom Order FAQs for current processing time of custom toys.
▸Cancelling an Order
If you catch a problem before your order ships (such as incorrect shipping information or the wrong product), reach out immediately with the "Contact Us" support button in the bottom right corner of your screen, and we will attempt to rectify the situation. If we are able to cancel your order, it will be subject to a 10% non-refundable processing fee of the total.
We cannot cancel orders that have been marked as "Shipped." Please see Order Policies for further information on cancellations, refunds, and more.
We understand that drop restocks can be fast paced, and we do allow drop helpers! If you wish to ask friends to try and purchase a toy for you, please be sure that you trust this person and agree on payment/shipping before the drop. We discourage large tips for drop help to help make it more fair for everyone attending the drop. We do NOT, under any circumstance, allow any purchases for minors.
Helpers may check out with the person's name/address that they are purchasing for, or they can contact us to let us know that they made the purchase for someone else and provide that info after checkout. We will only honor address changes from the email used to place the order. There may be an additional charge if shipping costs more, which must be paid by the helper. Any rewards points earned will remain on the helper's account only.
▸Shipping Problems? Contact Us!
▸Discreetly Declaring on Customs (International)
Wherever necessary, items will be declared as "silicone appliance" along with their weight and purchased value. The sender will be "CFT Creatives." We cannot omit or misrepresent these details, and we cannot mark your order as a gift.The customer is fully responsible for any additional customs, brokerage, tax, and/or service fees.
▸UPS: Skip Brokerage Fees on Orders to CanadaYou may calculate the estimated brokerage fees by clicking here.You may also have the option to broker your own package through customs rather than pay the carrier fee. Check with your local carrier hub or customs office for more information.
Payments are securely handled through PayPal checkout.
You may pay with your PayPal account, PayPal Credit, or click on your credit card's logo to enter your information without navigating to PayPal. All major credit cards and bank accounts are accepted through PayPal.
For discretion, your statement will simply say "CFT" or similar.
We are working on an additional payment gateway, but due to the "High Risk" nature and stigma around adult products, this has been a difficult and ongoing process. We apologize for any inconvenience!