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We may not be able to change or cancel orders made in error. If you catch a problem before your order ships (such as incorrect shipping information or the wrong product), contact us immediately at firstname.lastname@example.org and we will attempt to rectify the situation. If we are able to cancel your order, it may be subject to a 10% non-refundable processing fee.
We cannot offer refunds on Custom Toys that have fulfilled all criteria. If the toy has not been opened, and is flawed or missing details that were paid for (example: Drip was selected, but no drip was added to the toy or it is the incorrect color), we will gladly present two options:
Due to the handmade nature of our products and how silicone behaves, we cannot offer a refund if you had a very specific vision for a custom toy, and we correctly fulfilled all chosen options, but it didn't turn out quite as expected. Please view our Custom Order FAQ for more information.
Flops are imperfect toys with issues listed in their descriptions, therefore they are sold as-is and are not applicable for refunds unless there are major undescribed flaws that may affect the integrity of the toy. We will never sell unsafe toys. Flops may require extra attention when cleaning, like a highly detailed toy. Taking care to wash the area with warm water, soap, and patting dry is generally all that is needed.
We will not provide refunds for shipping issues. Once a package has been shipped, it is in your chosen carrier's hands. Orders may include insurance, and there are options to file claims. Please see our Shipping Policies for more information and reach out if you need help with any necessary receipts. Since our shipments include tracking numbers, delayed or missing mail are not sufficient for chargebacks and must be handled with the mail service. Under special circumstances, after all other options have been exhausted, we can see if there is anything we can do for you. Please email us at email@example.com.
If you submit a chargeback claim from your payment provider, you will be blacklisted from our store. We are a small business run by two people, not a corporation with large profit margins. If you have any issue with your order, please email us first! We want to help our customers, and are always happy to offer as many options whenever possible.
▸Issue with Order
▸Large/Bulk Orders or Reshipment Facilities