Order Policies

▸Account Creation
You may create an account to use with our store. All you will need is a valid email address. Simply verify the email and you're ready to go!
You can sign in with your email at any time to track future or past orders. We will never send spam or sell your information.

▸Viewing Past Orders
You can only see recent orders from your Order History page. Old orders that have already been delivered are cleared periodically. However, you can always access previous order information from email records. If you have any questions about past orders, you may email us at creaturefeaturetoys@gmail.com and we can try to help.

▸Tracking Orders
Once an order has been shipped, you will receive an email with a tracking number. You can then follow your package's progress through the carrier website. You may also access recent orders on our website if you sign in on the storefront.

▸Reservations and Holds
Sorry, we do not offer reservations or holds. You can request us to use the same colors and pour styles of inventory toys with a Custom Order if you are unable to grab the desired inventory toy.

▸Refunds
While we completely stand behind the quality of our toys, for safety we do not currently offer refunds except on a case by case basis for incorrect products. We will not accept returned merchandise without prior authorization.

Flops are imperfect toys with issues listed in their descriptions, therefore they are sold as-is and are not applicable for refunds unless there are major undescribed flaws that may affect the integrity of the toy.
To inquire about ordering issues, please contact us at creaturefeaturetoys@gmail.com, and we'll get back to you as soon as possible.

▸Issue with Order
If there is any issue with your order, do not open your bagged product. Please contact us immediately at contact@creaturefeaturetoys.com after receiving your order. Opening your product limits how we are able to assess the issue and our options to help.

▸Large/Bulk Orders
Very large orders are subject to additional verification at our discretion. If your order needs additional verification, we will attempt to contact you at the provided email address. If we are unable to verify your order within 24 hours, your order may be canceled and subject to a restocking fee.
To prevent any potential issues, if you plan on ordering a very large number of items (or several items of high monetary value) please contact us first at creaturefeaturetoys@gmail.com .